Last Updated: July 2026
At CharmPlug, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.
Returns & Exchanges
We do not accept returns or exchanges for products once they have been delivered.
However, a replacement will be provided only if:
- You receive a defective product.
- You receive a damaged product during transit.
- You receive the wrong product.
To request a replacement, you must contact us within 48 hours of delivery with:
- Your Order ID
- An unboxing video recorded from the moment the package is opened
- Clear photos or videos showing the issue
Without a complete unboxing video, we may not be able to process replacement requests.
Refunds
Refunds are not available unless we are unable to provide a replacement for an approved defective, damaged, or incorrect product.
If a refund is approved, it will be processed to the original payment method within 5–7 business days.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products damaged due to misuse or improper handling
- Minor color variations caused by screen settings
- Change of mind after purchase
- Incorrect product ordered by the customer
Cash on Delivery (COD)
Cash on Delivery (COD) is not available. All orders placed on CharmPlug are prepaid.
Need Help?
If you have any questions regarding our Refund & Return Policy, please contact us through our Contact Us page.